contact
CONTACT US
Our concierge service is at your disposal
Customer Service
Our concierge team is available to answer all your questions regarding our timepieces, your order, or our after-sales service.
BY EMAIL
support@herbelot.store
Guaranteed response within 24 business hours
Opening Hours
Monday — Friday: 9:00 AM — 6:00 PM (Paris time)
Saturday: 10:00 AM — 4:00 PM
Sunday: Closed
Frequent Contact Reasons
Order tracking — Please include your order number in the subject of your email
Return request — Please specify the reason and attach a photo if necessary
Pre-purchase advice — Our team will guide you in choosing your timepiece
After-sales service — Warranty, maintenance, repair
Custom engraving — Request after ordering
Our Commitment
At HERBELOT, every customer benefits from a personalized concierge service. We are committed to responding to every request with the same attention and care for detail that we bring to the creation of our timepieces.
HERBELOT Paris — Since 1886
support@herbelot.store