FREQUENTLY ASKED QUESTIONS

Everything you need to know before your purchase

Are your watches authentic?

Each HERBELOT timepiece is a watch crafted and assembled to the highest standards. Our watches come with a HERBELOT certificate of authenticity, an international warranty card, and a premium presentation box.

What is the delivery time?

Your order is prepared and shipped within 24 to 48 business hours. Delivery within mainland France generally takes 5 to 7 business days. A tracking number will be sent to you by email as soon as your package is dispatched.

Is delivery free?

Yes, delivery is completely free for all orders delivered in mainland France. Your watch is shipped in secure packaging with a required signature upon receipt.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), PayPal, and Google Pay. Payment in 3 interest-free installments is available via Klarna for any order over €100. All transactions are secured by 256-bit SSL encryption.

Can I return my watch?

You have 14 days after receipt to return your watch in its original condition (unworn, in its box with all accessories). Returns are free in mainland France. A full refund is issued within 48 hours after receipt and verification of the return.

What is the warranty period?

All our watches come with a 2-year international warranty covering manufacturing defects and movement function. This warranty does not cover normal wear and tear or damage caused by impact or improper handling.

How do I care for my watch?

We recommend professional servicing every 4 to 5 years. On a daily basis, avoid violent shocks and strong magnetic fields. Clean the strap with a soft, dry cloth. Water resistance should be checked by a professional after any significant impact.

Do you offer custom engraving?

Yes, we offer an engraving service on the case back of your watch. Contact us at support@herbelot.store after your order to arrange this complimentary service. Please allow an additional 3 to 5 business days.

How do I track my order?

As soon as your order is shipped, you will receive an email containing your tracking number. You can also track your package directly from our "Order Tracking" page, accessible from the website menu.

How can I contact you?

Our customer service is available by email at support@herbelot.store. We commit to responding to all inquiries within 24 business hours. For immediate assistance, you can also contact us via WhatsApp.